This document ("Terms and Conditions") serves as an electronic record in accordance with the Information Technology Act, 2000, along with relevant rules and amendments pertaining to electronic documentation. This electronic record is generated automatically by our computer systems and does not require any physical or digital signatures.

These Terms and Conditions are published following Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which mandates the disclosure of our rules, regulations, privacy policy, and terms for using the Ramdev Medical platform (accessible at https://ramdevmedical.in).

At Ramdev Medical Healthcare ("Ramdev Medical," "we," "us"), we offer services to all individuals utilizing our licensed retail stores or our online platform ("Ramdev Platform"). By accessing or using our services ("you," "your," "User"), you agree to abide by these Terms and Conditions ("Agreement") and our Privacy Policy. The Ramdev Platform is owned and operated by Ramdev Medical, incorporated under the Companies Act, 2013. By using our platform, you confirm your acceptance of these terms. If you do not agree, please refrain from using the Ramdev Platform. Our platform enables customers to purchase pharmaceutical products, including prescription medications and medical devices.

1. Eligibility

When using the Ramdev Platform, you affirm that you meet the following eligibility criteria:

You are at least 18 years old, or you are using the platform under the supervision of a parent or guardian, who will be regarded as the end-user of the services.
If you are under 18, your parents or legal guardians can transact on your behalf if they are registered users. You are prohibited from purchasing items meant for adults only.
You are legally capable of entering into a contract and competent to receive the services provided.
You have not been previously suspended or disqualified by Ramdev Medical or any affiliated entity.
We reserve the right to terminate your access if we discover you are under 18.
These Terms and Conditions are governed by Indian laws, including the Indian Contract Act 1872, Information Technology Act 2000, Drugs and Cosmetics Act 1940, Drugs and Magic Remedies (Objectionable Advertisements) Act 1954, Indian Medical Council Act 1956, Pharmacy Act 1948, and Consumer Protection Act 2019.

2. Our Services

Through the Ramdev Platform, we provide the display, advertisement, sale, and delivery of medications, including over-the-counter products and other healthcare items, along with any additional services that may become available from time to time. Transactions for products on the Ramdev Platform are solely conducted by us, and you acknowledge that any legal remedies can only be sought against Ramdev Medical.

3. Your Use of the Ramdev Platform

By using the Ramdev Platform, you agree to comply with these Terms and Conditions. If you disagree with any part, please do not access the platform. This document is an electronic record as defined by the Information Technology Act, 2000, and does not require a physical signature.

3.3.1 Due Diligence

You are responsible for the medical and personal information you provide and should use discretion when doing so.
You must provide accurate information to receive services.
You are responsible for all activities conducted using your account and must keep your login details secure.
Your information may be used for service-related purposes, including analysis and legal compliance.
We reserve the right to refuse service if you violate these terms.
If you need to update your information, please contact our Grievance Officer at info@ramdevmedical.com.

3.3.2 Scope of Services

We sell various products, including medicines and healthcare items, through our licensed stores.
The platform will show available inventory based on the pin code you enter.

3.3.3 Prohibitions

You may only use the platform for lawful purposes and cannot exploit it for commercial gain without our written permission.
You must not impersonate any individual or entity or misrepresent your identity.
Uploading prohibited content is not allowed, and you cannot resell products purchased from us.
You are limited to one upload of a prescription unless it has been re-prescribed.

3.3.4 Delivery and Charges Policy

We aim to deliver within the communicated timeframes but do not guarantee exact delivery times due to various factors.
We will not be liable for delays or errors caused by incorrect information you provide.
If no one is available to receive the order, we will not be liable for theft or damage.
Delivery charges will be shown during checkout.
Cash on Delivery (COD) is available; however, payment must be made upon delivery.
We will notify you when your order is confirmed and shipped.
If we cannot ship your order within 36 hours, we will cancel the unshipped portion and refund you.
All refunds will be processed per our Payment, Returns, and Refund Policy.

3.3.5 International Delivery

Currently, we do not offer international delivery. Orders must have shipping addresses in India.

3.3.7 Medicine Delivery Policy

A valid prescription must be uploaded for all medicine orders unless exempted by law.
You may not upload the same prescription multiple times unless re-prescribed.
Medicines will be dispensed under the supervision of a licensed pharmacist.
You agree that your prescription details will be recorded in compliance with applicable laws.
You may be required to present your prescription during delivery.
We reserve the right to reject your order if the prescription does not meet statutory requirements.

4. Prohibited Content

You must not upload or distribute any content that infringes on the rights of others; is harmful, defamatory, or violates any laws; misleads or impersonates others; or incites any offense or disrupts public order. Failure to comply may result in the removal of your content and termination of your access to our services.

5. Indemnification

By engaging with the Ramdev Medical Platform and/or Services, you agree to indemnify, defend, and hold harmless Ramdev Medical, its affiliates, directors, officers, employees, agents, contractors, and licensors from any claims, damages, losses, costs, and expenses arising from: your breach of these Terms; your usage of the Platform; inaccuracies in your credit/debit card information; use of a card you do not lawfully own; allowing a third party to access your account; failure to comply with relevant laws; submission of a false or manipulated prescription; and any actions taken by Ramdev Medical during investigations into suspected breaches.

6. Limitation of Liability

To the maximum extent permitted by law, Ramdev Medical and its affiliates will not be liable for any special, indirect, incidental, or consequential damages related to these Terms, the Privacy Policy, your ability or inability to use the Platform, or interactions with third-party services. Ramdev Medical does not guarantee the Platform will be error-free or uninterrupted, and disclaims all warranties, express or implied. In no event shall total liability exceed the amount paid for the Products or Services in question. Any claims must be filed within one (1) year of the incident.

7. Data & Information Policy

At Ramdev Medical, we deeply respect your privacy and are committed to protecting your personal information. Any data you provide is safeguarded in accordance with our Privacy Policy.

8. Intellectual Property and Ownership

All copyrights, trademarks, and other intellectual property rights related to materials or content provided through the Ramdev Medical platform are owned by us or licensed to us. Unauthorized use, including copying, reproduction, or commercial exploitation, is strictly prohibited without prior written approval. Material on the platform is for personal, non-commercial use only.

By submitting User Content (reviews, suggestions, questions), you warrant it is original and grant Ramdev Medical a perpetual, royalty-free license to use, modify, and distribute it. We reserve the right to monitor, edit, or remove any User Content at our discretion.

9. Other Conditions

All payments are processed in accordance with applicable laws — see our Payment, Returns, and Refund Policy. You will use our services solely for lawful purposes, provide accurate information, and acknowledge that any transaction is done at your own risk. Ramdev Medical reserves the right to assign or subcontract its rights or obligations. If any provision is unenforceable, the remaining terms remain in effect.

10. Third-Party Links and Resources

Our platform may contain links to third-party websites and resources for your convenience. Ramdev Medical has no control over these and is not responsible for their content or any resulting losses or damages.

11. Amendments

Ramdev Medical reserves the right to update or revise these Terms and Conditions at any time. Please review the terms regularly to stay informed of any changes.

12. Events Beyond Our Control (Force Majeure)

We will not be held liable for any delay or failure to fulfill our obligations caused by events beyond our control, including strikes, civil unrest, natural disasters, or government actions.

13. Termination

We reserve the right to immediately discontinue your access if your conduct is unlawful or violates these terms. In the case of legal or regulatory changes, we may modify or suspend services as necessary.

14. Applicable Law and Jurisdiction

The use of the Ramdev Medical platform is governed by Indian law, and any disputes will be subject to the exclusive jurisdiction of the courts in India.

15. Contact Us

If you have any questions, concerns, or complaints, please reach out to our Grievance Officer at info@ramdevmedical.com. Upon lodging a complaint, a ticket number will be provided to track the status of your inquiry.